California Wildfire
Resources
UnitedAg Offers Assistance to Members Affected by the Southern California Fires
UnitedAg is working hard to ensure the safety and care of all California members and their families during this difficult time and is committed to providing the necessary resources and assistance to help our members navigate through this challenging period.
For resources from the California Office of Emergency Services, visit CA.GOV. For the latest fire updates, visit CalFire.
Member Services & Advocacy Resources
UnitedAg is collaborating with our healthcare network partners to provide expedited services for members affected by the wildfires. This includes immediate access to mental health support, medical care, prescription refills, and assistance with lost benefit ID cards.
If you need assistance, please reach out to our Member Services Team or Member Advocates. We are here to address the urgent needs of all impacted members. Available Monday - Friday from 6:30 am to 5:30 pm and Saturday from 7 am to 3:30 pm.
Contact: 800.223.4590 | memberservices@unitedag.org | memberadvocate@unitedag.org
Prescription Resources
If you need to refill your prescription early due to the impact of the wildfires, please inform your pharmacy when placing your request. Pharmacies can now use SCC 13 to override the "Refill Too Soon" restriction under disaster declaration protocols. This ensures you have uninterrupted access to your medication during this challenging time.
Additionally, members can access Tier 1 generic drugs with a $0 copay at retail Costco Pharmacies. Please note that specialty generics are excluded, and this benefit does not apply to Costco Mail Order or Costco Specialty Pharmacies. For HSA plan members, the cost is $9 per 30-day supply. After meeting the annual deductible, HSA plan members will also qualify for the $0 copay benefit on generic prescriptions.
Virtual Care Resources
UnitedAg's Health & Wellness Clinics are here to support our members with virtual primary care at a $0 copay for most plans*. This service offers convenience and accessibility, enabling members to receive medical care from wherever they are, even in challenging circumstances. It helps reduce the need for travel and long wait times for appointments, provides ongoing support for chronic conditions, and serves as a cost-effective solution during this critical time.
*A $25 fee will apply for teleconsults and virtual visits for HSA plan members. Once annual deductible is met, a $0 visit fee will apply to HSA plan members. Virtual Care visit hours: Monday - Friday from 8:00 am - 5:00 pm. Service hours are subject to change.
Mental Health Resources
Spring Health is here to support you, your family, and your community with mental health resources and care:
● Managing Mental Health through Natural Disasters
● A Guide for Managing Teams Through Natural Disasters
● Wildfire Resources Guide
Remember that you have access to Spring Health during this difficult time and in the future. Visit unitedag.springhealth.com or reach out to 855.629.0554 (select option 2 for 24/7 crisis support). If there’s anything you need or if you’d like to talk, please don’t hesitate to reach out.
Telehealth Resources
Teladoc is offering free telehealth visits to members impacted by the wildfires. These visits provide non-emergency healthcare for conditions such as colds, flu, and other common ailments. Download the flyer to learn more.
To request your free visit, call the Teladoc Health natural disaster hotline at 855.636.1578 or visit teladochealth.com/disaster-hotline.
