Christmas Day Observance: Our offices will be closed on Wednesday, December 25. We will resume regular service hours on Thursday, December 26.
Contact Us
Our bilingual member
services representatives
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Member Services
We’re here to help! Contact our Member Services Team with any health plan or benefits questions. Our Advocates and Service Representatives are available via phone, email, or text Monday – Friday, 6:30 am – 5:30 pm, and Saturday, 7:00 am – 3:30 pm. Learn more.
Need Assistance?
We believe in working with our members to achieve the best possible results. If you have a question about our health plan, benefits or how to submit a claim, please don’t hesitate to submit your inquiry below. Online inquiries will be handled between 2-3 business days.
Send Us a Text
SMS Text messaging is a great way to access your health benefits information. Text messaging provides expedited service to simple benefit inquiries. With a response time of under 2 minutes, our Member Services team will answer commonly asked questions.
SMS Terms & Conditions
Any SMS inquiries received after hours will be handled the next business day. UnitedAg is not responsible for any messages not received due to message delivery failure. UnitedAg is not responsible for any phone carrier messaging fees the Participant may receive. Some requests may be responded to by phone call or letter in order to protect the Participant’s privacy under HIPAA and HITECH laws. SMS Text messaging is not an acceptable method to formally appeal an adverse benefit determination under ERISA..
