Member Services
Our Member Services team is committed to supporting members' healthcare needs with empathy and professionalism. They prioritize making each individual feel valued, heard, and understood, offering personalized attention to ensure every concern is addressed. With a focus on providing prompt, one-call resolutions, they work diligently to simplify benefit inquiries and deliver a seamless, supportive experience.
Services Overview
UnitedAg Member Services focuses on delivering innovative, member-focused resources to promote health, education, and sustainability within the agricultural community. Our team of experienced professionals provides comprehensive support tailored to the unique needs of its members. Key services include:
Member Assistance
Network Access
Wellness Programs
Pharmacy Benefits
Hospital Admissions
Health Advocacy
Advocacy Program
Our member services department is comprised of a specialized team of dedicated Advocates who are experts in navigating, researching and taking down barriers that may arise when navigating the healthcare system. They serve as liaisons between providers, and partnered entities to help our members focus their time and energy on improving their health and well being.
How Can We Help?
In-Network Providers & Member's Share of Cost:
Advocates support our members by locating appropriate providers for their condition and review benefits in their plan coverage to help them make an informative decision. Advocates will then assist in scheduling appointments, appointment reminders, verify member's cost share and help with requirements and authorization process as needed.
Bills & Collection Notices:
Review of bills and Collections Notices to verify accuracy or any discrepancies such as any Billing Errors by Providers – Direct Billing without Insurance – Balance Billing Errors and missing information, etc.
Authorizations:
Initiation of Authorizations – Research on delayed or denied Authorizations – Internal Reviews as needed.
Contact Us
We’re here to help! Contact our Member Services Team with any health plan or benefits questions. Our Advocates and Service Representatives are available via phone, email, or text Monday – Friday, 6:30 am – 5:30 pm, and Saturday, 7:00 am – 3:30 pm.
